Privacy Policy
Last updated: September 19, 2026
RCR Environmental (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit rcrmold.com or engage with our services. Please read it carefully.
Website notice at collection
We collect information directly from you, your browser, and your interactions with our website and public documents. This notice describes our current website practices; the rest of this policy covers our other services.
- Contact and service information: Names, email addresses, phone numbers, submitted messages, property or business details, and service requests are used to respond, arrange services, and maintain business records. Our hosting, communications, and service providers process information needed for those purposes. When advertising sharing is enabled, contact identifiers and submission events may also be used to match and measure advertising conversions. We retain submitted records based on the inquiry or service relationship, warranty, accounting, dispute, and applicable legal needs.
- Browser identifiers and activity: IP addresses, cookie and advertising identifiers, device details, referring links, pages, clicks, and conversion events support website operation, internal analysis, and advertising measurement. When sharing is enabled, relevant identifiers and activity are disclosed to Google, Meta (Facebook), and Microsoft. Advertising disclosures can constitute a sale or sharing under privacy law even when no money changes hands. Use Do Not Share to stop our website advertising disclosures on this browser.
- Session replay: Pages and visible content, interactions, approximate IP-derived location, device information, and ordinary form input may be recorded on our own systems to troubleshoot and improve the site. Replay continues after Do Not Share. The recorder is designed to mask recognized password, payment, and health-related fields; avoid entering sensitive information into ordinary message fields. Replay can be linked to an inquiry or customer record.
- Replay retention and preferences: Raw replay retention is capped at 90 days, with daily cleanup of expired recordings and identifying replay fields. Reduced analytics records are retained for up to 395 days. Submitted inquiry and service records are separate. The privacy-choice cookie lasts up to one year unless you clear it; your choice applies on this browser and participating subdomains of the same site, not automatically to another browser or a different website domain.
We honor Global Privacy Control for advertising opt-outs. Exit Site stops replay and advertising tracking for the departing visit and opens an optional contact form. Returning starts replay again and reopens the notice while preserving a saved Do Not Share choice. Exiting does not delete information already collected.
Privacy requests
Depending on applicable law, you may have rights to know or access your information, correct it, delete it subject to exceptions, opt out of sale or sharing, and exercise these rights without unlawful discrimination. Where applicable, you also have the right to limit certain uses of sensitive personal information.
Use the control above for a browser advertising opt-out; no account or identity verification is required. For other requests, including requests through an authorized agent, contact info@rcrmold.com or the phone number in this policy. We may need information to verify your identity or an agent's authority before disclosing, changing, or deleting records. An advertising opt-out is separate from unsubscribing from emails or requesting deletion.
Information We Collect
- Information You Provide: Name, email address, phone number, property address, and other details you submit via forms, emails, text messages, or phone calls.
- Usage Data: When you visit our website, we automatically collect certain technical information including IP address, browser type and version, operating system, referring URLs, pages viewed, and timestamps.
- Cookies and Tracking: We use cookies and similar tracking technologies to enhance your experience, remember preferences, and analyze site usage. You can control cookie settings through your browser, though some features may not function properly without them.
- Session Recording: We record how visitors use this website so we can see where people get stuck, fix problems, and improve the site. A recording may include the pages you view, how you reached us, mouse movement, clicks, taps and scrolling, your approximate location and internet provider (derived from your IP address), your browser and device type, and what you enter into forms on this site. The recorder is designed to mask recognized password, payment, and health-related fields before recording. Recordings are stored on our own systems, are not sent to an outside analytics or session-replay company, are visible only to our staff, and follow the replay retention schedule above.
- Communications: If you contact us by phone, email, or text, we may retain a record of that communication for quality assurance and service continuity.
How We Use Your Information
We use the information we collect to:
- Schedule and provide mold inspection, testing, and remediation services
- Respond to inquiries and provide customer support
- Send appointment confirmations, service updates, and follow-up communications
- Communicate via text message for booking, updates, and reminders
- Send marketing and promotional materials (you may opt out at any time)
- Improve our website and service offerings based on usage patterns
- Process payments and manage service agreements
- Detect, investigate, and prevent fraud or unauthorized activity
- Comply with applicable legal obligations
Text Messaging
By providing your phone number and engaging with our services, you may receive SMS messages from RCR Environmental related to your service, appointment scheduling, or follow-up. You can opt out of text messages at any time by replying STOP. Message and data rates may apply.
Sharing Your Information
Advertising disclosures may constitute sale or sharing under privacy law. We disclose information in the following circumstances:
- Service Providers: With trusted third-party vendors who assist in operating our website, processing payments, scheduling, or delivering communications on our behalf — subject to confidentiality obligations.
- Legal Requirements: When required by law, regulation, subpoena, or court order, or to protect the rights, property, or safety of RCR Environmental, our clients, or others.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, in which case your information may be transferred as part of the transaction.
- With Your Consent: For any other purpose with your explicit consent.
Website Privacy Choices
We share marketing data with Google, Meta (Facebook), and Microsoft for advertising and measurement. Choose “Do Not Share” to turn off these advertising tags while keeping first-party session recording enabled. We honor Global Privacy Control signals. You can reopen these choices using “Do Not Sell or Share My Personal Information” in the footer. “Exit Site” stops session replay and advertising tags, then opens an optional contact form. Returning to the site starts a new visit with session replay and the privacy banner shown again. Exit-form requests are used to respond to you, not sent as advertising conversions. Exiting does not delete data already collected.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, it is securely deleted or anonymized.
Security
We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You may:
- Request access to or a copy of the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information, subject to legal retention obligations
- Opt out of marketing emails by clicking the unsubscribe link in any email we send
- Opt out of text messages by replying STOP
To exercise these rights, please contact us at info@rcrmold.com.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, delete, and correct information, and opt out of its sale or sharing without unlawful discrimination. To exercise your California privacy rights, contact us at the address below.
Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us to have it removed.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with a revised date. We encourage you to review this policy regularly. We will seek consent where required for a new use; merely continuing to browse is not consent where affirmative consent is required.
Contact Us
For questions, concerns, or to exercise your rights under this Privacy Policy, please contact us at:
RCR Environmental
Email: info@rcrmold.com
Phone: (951) 225-1445